---
id: "coronavirus-smarter-crowdsourcing:strategies/Incorporate-information-about-the-local-community-"
type: "GovLab policy strategy"
title: "Incorporate information about the local community when training people for the contact tracing program."
url: "https://coronavirus.smartercrowdsourcing.org/strategies/incorporate-information-about-the-local-community-"
summary: "Incorporate information about the local community when training people for the contact tracing program. Governments and those designing contact tracing training programs should include specific modules that focus on the local community context,cultural practices,language considerations,and other specific considerations. The training program should also include information about how to conduct contact tracing,the workforce needs information about the local public health system,how it is organized and how it interacts with other agencies."
source: "The GovLab (coronavirus.smartercrowdsourcing.org)"
licence: "Creative Commons Attribution-ShareAlike 4.0 International License (https://creativecommons.org/licenses/by-sa/4.0/)"
---

# Incorporate information about the local community when training people for the contact tracing program.

Incorporate information about the local community when training people for the contact tracing program. Governments and those designing contact tracing training programs should include specific modules that focus on the local community context,cultural practices,language considerations,and other specific considerations. The training program should also include information about how to conduct contact tracing,the workforce needs information about the local public health system,how it is organized and how it interacts with other agencies.

- Timeframe: 1-3 Months (immediate)
- Audience: Civil Society, Vulnerable Populations, Organized Civil Society, Nonprofits
- Type: Communications, Partnerships, Vulnerable Populations
- Recommendation: [Localization](https://coronavirus.smartercrowdsourcing.org/recommendations/localization)
- Part of: [Smarter Crowdsourcing in the Age of Coronavirus](https://coronavirus.smartercrowdsourcing.org/)

## Actions governments should take

1. Identify relevant features of the public health system that contact tracers need to understand
2. Identify cultural and institutional features of the community that may influence the response of the public to contact tracing, including information about any sources of distrust that may influence the community’s response to the program
3. Develop training modules that provide information about the local public health system and the local community
4. Invite members of marginalized communities to [review the script](https://www.theverge.com/2020/6/10/21285166/contact-tracing-community-partnerships-trust-coronavirus) contact tracers will use to avoid the use of language that discourage cooperation.